If There is Damage During Shipping

SafetyNett Training Services Ltd. inspects packaging and contents before an order leaves our warehouse.  Unfortunately, from time to time, a package winds up arriving damaged.  We must advise that if this does occur, please refuse the package delivery.   If the damaged package is received by the receiving party, we regret to inform that we are unable to accept a return on this product or provide a refund.  By receiving the item, SafetyNett Training Services Ltd. is unable to claim that item from the respective delivery company.


If Items Not Delivered

We are not in the business of shipping.  This is up to the courier that you select to have your order shipped to your shipping address.   If you do not receive your order, we will track the shipment to determine its status.  If the shipment shows that it has not been delivered and there is a large amount of time since the last update or it is past the estimated delivery date, if requested and if available, we will submit a trace to be put on the package to find out what has happened.  If the courier determines the package lost, we will replace the order at no charge to you.   In the case where the package shows delivered and you have not received it, if requested and if the option is available, we will put a trace on the package.  However, when the package shows delivered, the courier will just confirm that it was delivered.  In this case, the order will have to be replaced at your cost, but we will cover the shipping charges.  The shipping charges will be the exact service and courier that you selected originally during your order.

If items were not received because the incorrect address was entered under the Shipping Address.  If this occurs, and Canada Post was chosen as a shipping option, we are unable to call Canada Post to reroute the package. We will need to wait for it to be returned to SafetyNett Training Services Ltd. Once it has been received back, we will reship your order. When the error is not due to SafetyNett Training Services Ltd, you will be responsible for the return shipping charges and the new shipping charges to resend the package(s) back out to you.  If Purolator was selected, there is a chance that we may be able to have the package rerouted. If this is not possible, you will be responsible for any return shipping charges billed to SafetyNett Training Services on top of the shipping charges to send the package(s) back out to you.


Custom Orders

Custom orders are non-returnable. 


Returns And Exchanges

ALL RETURNS & EXCHANGES require an RMA to be completed.

The RMA needs to be completed by you on our website

You must be signed into your online account, if you do not have one - please create one.  This needs to be done to be able to submit an RMA.

Please enter the product details of the item you wish to return.

Remember to let us know what needs to be done in the Return Details.  Refund, Exchange, etc.  Also take the time to let us know why this return is occurring.

Refunds processed will be for the product(s) only, outgoing shipping charges will not be refunded.

All products must be returned in the manufacturer's original packaging, clean and with a complete description of the problem and a copy of the original invoice.  Items that have been worn, washed, used, mistreated or otherwise abused cannot be returned and may either be mailed back to the customer or disposed of.

There are no refunds outside of 30 days from purchase date. 

All return shipments are pre-paid by the customer and we will not reimburse those shipping charges. Absolutely no returns will be accepted COD and will be returned the customer.  We do recommend a courier, like Canada Post, where a tracking number is provided.  

Due to health concerns and the possible risk of cross contamination of infectious diseases, products used for medical diagnostics and testing may be non-returnable.   Please complete an RMA request to see if the product can be returned.

Once an RMA is approved, please ship your item(s) to us within 30 days of the RMA being approved to the address below.  RMA's are cancelled after 30 days of inactivity and you will need to obtain another RMA to process the return. IMPORTANT: Ensure you put your RMA # on the shipping label.  Your item(s) may be returned to you if this is not present.

The time frame to complete the return process comes down to how long it takes to receive the product back by you.  Refunds are processed within 5-7 days of receiving the product back.  Exchanges are usually handled on the day they are received, stock permitting.

We do not price match or offer price protection on items that may subsequently go on sale.